Terms & Conditions

Regarding The North East Outdoor Pursuits Centre Website

1. The information and material provided on this website is provided free of charge (except where otherwise stated) and solely for illustrative purposes. It is not intended to and does not establish a business, contractual or employment relationship with The North East Outdoor Pursuits Centre.
2. The information, contents, text, images, including but not limited to html code, scripts, and photography is the property of The North East Outdoor Pursuits Centre (unless otherwise acknowledged) and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent.
3. This site is provided "as is" and The North East Outdoor Pursuits Centre expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose. In no event shall The North East Outdoor Pursuits Centre or any of its employees or contractors be liable for any damages whatsoever in connection with the information or material on this website, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages.
4. Links on this site may lead to services or sites not operated by The North East Outdoor Pursuits Centre. No judgement or warranty is made with respect to such other services or sites and The North East Outdoor Pursuits Centre takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.
5. These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.

Privacy Policy

Personal Data

The North East Outdoor Pursuits Centre will not collect any personally identifiable information about you (name, address, telephone number, e-mail address) unless you provide it to us voluntarily. If you do not want your personal information collected, please do not submit it. Any data supplied by you will be kept secure.

Non-personally Identifiable Information Collected Automatically

For each visitor to north-east-outdoor-centre.co.uk our web server automatically recognises information such as your domain, the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our site. This non-personally identifiable information is collected automatically, used for internal review and to target future improvements.

Cookie Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or to improve the user experience, as well as to provide information to the owners of the site.
Google Analytics collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Google Analytics Privacy Policy
Google Analytics Cookies Details

Controlling cookies within your browser

You may delete or block all cookies from this site through your browser settings, however doing so will result in some parts of the site not working. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them visit AllAboutCookies.org.
Regarding Vouchers purchased from The North East Outdoor Pursuits Centre

1. Vouchers purchased from The North East Outdoor Pursuits Centre are valid for one year from the date of purchase and can be used at any time during that year subject to availability and suitable weather conditions.
2. The North East Outdoor Pursuits Centre cannot guarantee that your activity will take place on a particular date. We will try our very best to ensure that your activity takes place on a date of your choosing but our activities are dependent on suitable weather conditions to proceed safely. Please do not buy a voucher if you or your chosen recipient can only attend on a particular date or on a limited number of dates. Instead please book the activity with us by calling 01388 731 777. The North East Outdoor Pursuits Centre will not offer a refund on a voucher if we cannot offer a particular date or range of dates for an activity.
3. A physical voucher will be sent through the post to the buyer. However a pdf voucher can be provided instead and sent out to the buyer's email address.
4. The buyer has the right to cancel the voucher within 7 days of purchase and will receive a full refund once the physical voucher has been returned to The North East Outdoor Pursuits Centre in a saleable condition.
5. From the 8th day following the purchase of the voucher onwards the value of the voucher cannot be refunded by The North East Outdoor Pursuits Centre to the buyer or the voucher holder. The voucher cannot be exchanged for cash. Please make sure that you are sure about the purchase of the voucher before you make it.
6. Vouchers are transferrable between people and may be used by any person as long as the voucher is valid.
7. Vouchers are transferrable between activities and may be used against any activity provided by The North East Outdoor Pursuits Centre up to the voucher's orignal value. No refund will be given for any voucher used against an activity with a lower value.

On Booking Your Activity

1. In extreme circumstances we may have to cancel an activity giving less than 24 hours notice. This will be in cases of extreme weather or weather that may make the chosen activity unsafe. We will reschedule your activity for another date agreeable to the voucher holder.
2. If the voucher holder needs to reschedule their activity once it is booked they must give The North East Outdoor Pursuits Centre 24 hours notice of this decision by telephoning 01388 731 777 and leaving a message on the answerphone if a member of staff is unavailable to take the call.
3. Cancellation of an activity by the voucher holder WITHIN 24 hours of the time scheduled for the activity will render the voucher null and void. The voucher will no longer be valid to use in exchange for the relevant activity.